Hospitality in Action: Serving With Heart

Episode 1: Feeding Our Neighbor: Hospitality in Action at John O’Groats Diner

Experience how great comfort food meets top-notch service at John O’Groats on this episode of Hospitality in Action. Restaurant owner Paul Tyler explains how to practice hospitality in growing a business, connecting with your clients, and creating a neighborhood feel in the middle of a busy city like Los Angeles. 

Named after a village in Scotland, John O’Groats opened in the 1980s with Paul’s parents at the helm, creating what would become a local Los Angeles favorite. Running over 40 years strong, the diner is a place where people are treated like family, excellence is the standard, and hospitality is the heartbeat of every part of the restaurant.